1. Our services
BridgeLink recruits, trains, places, and manages Filipino Virtual Assistants ('VAs') who perform administrative, specialised, executive, or customer-support tasks for the Client. The specific scope, deliverables, working hours, and reporting structure for each engagement are described in a Service Agreement executed between BridgeLink and the Client, which forms part of these Terms.
2. Client responsibilities
- Provide the assigned VA with clear tasks, briefs, tools, and access necessary to perform the agreed scope of work.
- Nominate a primary point of contact who is available for onboarding, daily check-ins, and Monthly Business Reviews.
- Respect the VA as a professional colleague — treat them with dignity, avoid unlawful discrimination, and comply with all applicable employment and workplace standards.
- Pay all invoices on time in accordance with clause 4.
- Keep confidential any BridgeLink pricing, methodologies, training materials, and proprietary tools.
3. BridgeLink responsibilities
- Recruit and screen candidates that match the Client's requirements.
- Deliver structured onboarding within the timeframe stated in the Service Agreement.
- Manage the VA's HR, payroll, training, holiday, and performance reviews.
- Provide a dedicated Account Manager as the single point of accountability.
- Conduct Monthly Business Reviews to align on performance and priorities.
4. Fees, invoicing, and payment terms
Fees are as set out in the Service Agreement and are exclusive of applicable taxes. Invoices are issued monthly in advance unless otherwise agreed, payable within 7 days of the invoice date. Overdue amounts may attract interest at the statutory rate applicable under the UK Late Payment of Commercial Debts (Interest) Act 1998, or the equivalent local statute where the Client is located outside the UK. Persistently overdue accounts (14+ days) may result in temporary suspension of the VA's work until payment is received.
5. Term, notice, and termination
Engagements have a minimum initial term of three (3) months. After the initial term, either party may terminate the Service Agreement by giving 30 days' written notice. BridgeLink may terminate immediately if the Client fails to pay a valid invoice for more than 14 days, breaches a material term, or if the assigned VA is subject to mistreatment, harassment, or unlawful working conditions. On termination, any fees for work already performed remain payable.
6. Replacement guarantee
If, at any time during the first 90 days of an engagement, the Client determines in good faith that the assigned VA is not the right fit, BridgeLink will source and onboard a replacement candidate at no additional cost. This guarantee is contingent on the Client having provided reasonable onboarding, feedback, and opportunity to improve, and does not apply where dissatisfaction arises from a change in scope not previously agreed in writing.
7. Non-solicitation
For the duration of the engagement and for a period of 12 months following termination, the Client agrees not to directly or indirectly employ, engage, or contract with any VA or member of the BridgeLink team introduced during the engagement, other than through BridgeLink. Where the Client wishes to hire a BridgeLink VA directly, a transfer fee equal to the last three months of billing will apply.
8. Intellectual property
All work product created by a VA in the course of the engagement, and specifically for the Client, becomes the property of the Client on receipt of payment. BridgeLink retains ownership of its own methodologies, training materials, playbooks, standard SOPs, and internal tools.
9. Confidentiality
Each party will keep confidential any non-public information disclosed by the other party. VAs are bound by written confidentiality obligations before commencing work for any Client. Confidentiality obligations survive termination of the engagement.
10. Data protection
Where BridgeLink processes personal data on behalf of the Client, the parties will enter into a Data Processing Agreement consistent with UK GDPR and the Philippines Data Privacy Act. Further details are set out in our Privacy Policy.
11. Warranties and disclaimers
BridgeLink warrants that services will be provided with the reasonable skill and care expected of a professional outsourcing agency. To the maximum extent permitted by law, all other warranties, whether express or implied, are excluded.
12. Limitation of liability
Nothing in these Terms limits either party's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to that, BridgeLink's aggregate liability arising out of or in connection with an engagement in any 12-month period is limited to the fees paid by the Client under the applicable Service Agreement in that period. Neither party is liable for indirect, incidental, or consequential loss, including loss of profit, revenue, or goodwill.
13. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, nationwide outages, or public health emergencies.
14. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales for UK-based Clients, and by the laws of the Republic of the Philippines for all other Clients unless otherwise agreed in writing. Any dispute will first be attempted to be resolved in good faith between the parties; failing that, it will be submitted to the exclusive jurisdiction of the competent courts of the governing jurisdiction.
15. Contact
Questions about these Terms can be sent to hello@bridgelink.agency.