BridgeLink
All services
Customer Service VA

Customer Service Virtual Assistant

Your frontline — always on and always on-brand. Live chat, email, order support and escalations handled with care.

Book a Discovery Call From £1,300/month
Overview

Your frontline — always on and always on-brand. Live chat, email, order support and escalations handled with care. A single managed relationship replaces the recruiting, training and performance overhead of hiring in-house — with the account manager, KPIs and replacement guarantee that come as standard at BridgeLink.

What they handle

Day-to-day scope

A typical scope — every engagement is tailored during onboarding to your tools and priorities.

  • Live chat and email support
  • Order, billing and refund handling
  • Escalation triage and resolution
  • Ticket management (Zendesk, HubSpot, Intercom)
  • Knowledge base and macro upkeep
  • Customer feedback capture
Benefits

What changes for your business

Faster response times

Hit first-response SLAs under an hour without stretching your in-house team.

Extended coverage

Add evenings, weekends or shift patterns to meet international customer expectations.

CSAT that holds up

Structured tone training and QA sampling keep customer sentiment consistent.

Ideal for

Who this fits

E-commerce and SaaS teams with steady ticket volumeFounders trying to protect response-time SLAsGrowing brands needing weekend or extended-hours cover
How we deliver

From first call to fully embedded

  1. 01

    Scoping call

    30-minute discovery to map your workflow, tools and priorities.

  2. 02

    Shortlist

    Two or three matched profiles delivered within 5–15 business days.

  3. 03

    Onboarding

    3-way kickoff, tool access, SOPs and a 30-day working trial.

  4. 04

    Managed delivery

    Weekly reviews, KPI tracking and monthly business reviews.

Brand-tone trained

We onboard your voice, macros and product knowledge before day one.

SLA visibility

First-response and resolution metrics reported weekly.

Extended cover

Weekend or evening cover available on request.

Industries served

Deployed successfully across the sectors below — every engagement is tailored to your context.

E-commerceSaaSD2C brandsMarketplacesSubscription businesses
FAQ

Questions about the Customer Service VA

Zendesk, Intercom, HubSpot Service Hub, Gorgias, Freshdesk, Front and most modern platforms.

Ready when you are

Ready to bring a Customer Service VA onto your team?

Book a 30-minute discovery call. We'll map your needs and share two or three matched profiles within a week.

Book a Discovery Call Compare services

Other services

General VA

Everyday operations — calendar, inbox, research and admin — quietly handled in the background so you can lead.

View

Specialized VA

Skilled support for the functions that move revenue — project ops, reporting, marketing coordination and more.

View

Executive VA

Right-hand support for founders and leadership teams — discreet, senior, and always three steps ahead.

View